Florida Pet Certification ("we," "our," "us") respects the privacy of our users and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services, including when you purchase an Emotional Support Animal (ESA) or Service Animal certification letter, or any additional products or services.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, purchase our services, or communicate with us. This information may include:
Personal Information: Your name, address, email address, phone number, and payment information (such as credit card details).
Medical Information: Documentation from a licensed healthcare provider verifying your disability and the need for an Emotional Support Animal (ESA) or Service Animal.
Assessment Responses: Information you provide in response to questionnaires or quizzes used to assess your eligibility for ESA or Service Animal certification.
Usage Data: Information about your interaction with our website, including your IP address, browser type, and device information. This helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To process and issue ESA and Service Animal certification letters, as well as other related services such as training, legal consultations, and animal gear.
Communication: To communicate with you regarding your certification, offer updates, respond to inquiries, and send marketing materials or promotional offers if you have opted-in to receive them.
Improving Our Services: To analyze website usage, improve our service offerings, and enhance your experience with Florida Pet Certification.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA).
3. How We Protect Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in processing payments, conducting background checks, or providing other services related to your certification. These service providers are required to maintain the confidentiality of your information and only use it for the purpose of providing services to us.
Legal Compliance: We may disclose your information as required by law or in response to legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party.
5. Payment Information
When you make a payment through our website, we use secure third-party payment processors to handle the transaction. We do not store your full payment details, such as credit card numbers. Instead, your payment information is securely processed by these third-party providers in accordance with their privacy policies and security practices.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us remember your preferences, improve website performance, and analyze website usage. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
7. Your Rights and Choices
As a user of Florida Pet Certification's services, you have the following rights regarding your personal information:
Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion: You may request the deletion of your personal information, subject to certain legal requirements and limitations.
Opt-Out: If you no longer wish to receive promotional emails or marketing communications from us, you can opt-out by following the unsubscribe instructions in the email or by contacting us directly.
Revocation of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time, subject to legal restrictions.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
8. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have inadvertently collected such information, please contact us immediately.
9. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to the transfer of your information to the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a revised effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.
This Privacy Policy page ensures that your clients understand how their information is handled, helping build trust while also complying with legal requirements. Make sure to consult with a legal professional to tailor the policy further as needed.